Set up Wi-Fi connexion problems

If you're having Wi-Fi connection bug or see an Wi-Fi icon with an exclamation point, effort the solutions below. Later on each solution, endeavor to open a webpage on your telephone to see if the effect is stock-still.

Step 1: Check settings & restart

  1. Make certain Wi-Fi is on. And so turn it off and on again to reconnect. Larn how to connect to Wi-Fi networks.
  2. Brand sure Airplane mode is off. Then plow it on and off again to reconnect. Learn how to enable and disable Airplane mode.

  3. Press your phone'southward power button for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," press and agree the power button for near thirty seconds, until your phone restarts.

Step two: Notice the problem type

  • Phone:Endeavor connecting to the Wi-Fi network with another device, similar a laptop computer or friend's telephone. If other devices can use the network, the problem is almost likely with your phone.
  • Network:Check whether your phone can connect to another Wi-Fi network, like at a friend'due south house or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
  • Cyberspace:If your phone connects to the Wi-Fi network merely you still accept no internet, the problem is most probable with your internet connexion.

Pace 3: Troubleshoot by problem type

Telephone

Check for problem apps

The trouble tin be from an app that you downloaded. To find out, restart your phone in safe fashion.

  1. Turn on safe fashion. Larn how to plough on safe mode.
  2. Attempt connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connection works in safe mode.
    • If the Wi-Fi connection works in safe style, a downloaded app is nearly likely causing the result.
      • To exit prophylactic mode, restart your phone.
      • Uninstall recently downloaded apps one by ane. See whether the connectedness works.
      • After you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safe mode
      Likely, in that location'due south a problem with the Wi-Fi network or net connection.

Tip: Airplane manner is automatically turned on when you enter condom mode. We recommend turning airplane way off in order to continue using features such as GPS, Wi-Fi, and making phone calls.

Cyberspace & network

Restart the router & modem

If the Wi-Fi router and modem are yours, attempt turning them off and so on over again.

  1. Unplug the router and modem'southward power cords from the ability outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Await a few minutes, until the lights on the modem and router are working right. (Run across the device manual or manufacturer'due south support site.)

If the lights aren't working right, y'all could have an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet Service Provider. For example, at that place could be a service outage, or they could need to reset your connection.

Sign in to a public network

Of import: Public networks, similar at cafes or airports, often have a webpage for yous to complete. If you sign in or accept the terms, the public connection should work.

If you don't run across an say-so page later on y'all connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new folio in a new window.

If those steps don't work, effort restarting your connectedness to the network:

  1. Open your phone'southward Settings app.
  2. Tap Network & internet And thenInternet.
  3. Touch on and concord the network proper noun. TapForget.
  4. Turn Wi-Fi off and and so on over again.
  5. On the list, tap the network name.
  6. You'll become a notification to sign in. Tap the notification.
  7. To connect to the network, hold to the terms.

Wi-Fi hotspot

Bank check that hotspot is on

  1. Open your telephone's Settings app.
  2. Tap Network & net And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Plow on ApplyWi-Fi hotspot.
    • If it was already on, turn it off and then on over again.
    • If your telephone hasn't had a hotspot earlier, outset tap Gear up upwards Wi-Fi hotspot.

Tip: For more info, learn more than nigh hotspots and tethering.

Contact your mobile carrier

Of import:Non all mobile service providers piece of work with mobile hotspots.

If you have issues, check with your carrier. Ask whether your phone can connect to mobile hotspots and whether they're in your data programme.

When you lot reconnect

When you reconnect, cheque for the latest arrangement update. Updates can bring improvements that help set up bug. Learn how to bank check and update your Android version.

Was this helpful?

How can we improve it?